Shipping

Where do you ship from?
We ship all orders from our warehouse in Melbourne, Australia.

Do you ship internationally?
Yes, we sure do! We are thrilled to ship to numerous countries across the globe.

How much does shipping cost?
Shipping costs are calculated at checkout based on the weight of your order and your delivery destination. You will be able to see the shipping cost for your order before you complete your purchase.

How long will it take for my order to arrive?
Delivery times vary depending on your location and the shipping method selected. You can see the estimated delivery timeframes for your region during the checkout process. Please note that these are estimates and not guarantees, as delivery times can be affected by factors outside of our control, such as customs processing.

How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

My tracking hasn’t updated in a while, what should I do?
Occasionally, there can be a delay in tracking updates from the courier. Please allow a few business days for the tracking information to refresh. If your tracking hasn’t updated after several days, please contact us at usaerstwilder.com and our team will investigate for you.

Will I have to pay customs or import charges?
For orders shipped outside of Australia, your country may impose customs, import duties, or taxes. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend contacting your local customs office for more information as these policies vary by country.

What is your returns policy?
We want you to be completely happy with your Erstwilder purchase. If for any reason you are not, please visit our Returns & Exchanges page at usaerstwilder.com for full details on how to proceed.