Returns

We want you to be absolutely delighted with your Erstwildër order. If something isn’t quite right, we’re here to help with a straightforward returns process for items purchased directly from our official website.

Our Returns Policy

We offer a 30-day returns policy from the date you receive your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. It must also include the original invoice or proof of purchase.

How to Initiate a Return

To start a return, please visit our Returns Portal at usaerstwilder.com. You will need your order number and email address to log in and create a return request. Once your return is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your package.

Items sent back to us without first requesting a return will not be accepted.

Please note, you will be responsible for paying for your own shipping costs for returning your item. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds

Once we receive your returned item and inspect it, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your card issuer’s policies.

Late or Missing Refunds

If you haven’t received your refund yet, first check your bank account again. Then, contact your credit card company or bank, as it may take some time before your refund is officially posted. If you have done all of this and you still have not received your refund, please contact us.

Sale Items

Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged upon receipt. If you need to exchange an item for the same product, please contact us.

Return Shipping Address

Upon receiving your RMA number, you will be provided with the specific return shipping address for your region. Please do not send returns to our main office or other addresses, as this will cause significant delays in processing your refund.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Damaged or Defective Items

We take great care in packing your orders to ensure they arrive safely. However, if your item is damaged or faulty upon arrival, please contact us immediately with your order number and photos of the product and its packaging. We will arrange a replacement or refund for you as quickly as possible.

Need More Help?

If you have any further questions about the returns process, our comprehensive FAQ page may have the answers you need. For any other queries, our friendly customer service team is ready to assist you.